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  • Our customer service team are extremely busy at the moment, if you have an enquiry we aim to get back to you as soon as possible. Apologies for the delay.

    Price Match Promise


    Our Price Match Promise


    Here at roov.co.uk we pride ourselves on having the latest products at the best prices around, which is why we offer money-back on selected purchases you can find cheaper elsewhere.

    We are committed to offering great customer service and unbeatable prices for our products. We even have a dedicated team who check pricing against our competitors on a weekly basis. However, if you do find any Maison & White or Pukkr products being sold cheaper on Amazon or eBay, we promise to match the price and refund you the difference.


    It's quick & easy.


    We want it to be as easy and as quick as possible for you to check prices and receive our price match promise, so here's how:

    If you find any Pukkr or Maison & White branded products cheaper on Amazon or eBay, sold by officially licensed sellers, we will refund you the difference!


    We’ll even match the price 14 days after your purchase!


    From the point of placing your order to 14 days later, if you find the same product cheaper than what you originally purchased it for, contact us with a link to the product listing on Amazon or eBay, and we’ll refund you the difference!


    Price Promise Terms and Conditions:

    • The listing which is cheaper has to be of ‘New’ condition, under the product's official ASIN.
      • Used, damaged and ex-display products will not apply - The item has to be ‘New’ condition.
      • Sellers listing these products under different ASIN’s other than the official ASIN’s will not apply.
      • Lightning deals on Amazon are not considered like for like.
    • The listing which is cheaper has to be of ‘New’ condition, under the product's official eBay barcode.
      • Used, damaged and ex-display products will not apply - The item has to be ‘New’ condition.
      • This price match only applies to the authorised seller roovcouk and to no other resellers.
      • eBay ran sales or discounts will not be eligible for consideration.
    • This is the cost of the item and not any additional shipping costs.
    • Price match only applies to orders placed on roov.co.uk.
    • Refunds will be done via the original payment method and can take 2-5 working days to process.


    Please note that this address is not for correspondence or product returns. If you would like to contact us, please use the form on the contact page.

    Share The Love

    Get 1,000 Reward Points for you and your friend

    1.
    Share your unique code with a friend who has never shopped with roov before.
    2.
    When they make their first purchase they will insert your code in the refer a friend box at the checkout.
    3.
    When their purchase is complete, 1,000 Reward Points will be automatically added to both your accounts within 7 days.
    4.
    Use your points to get money off vouchers to spend on your favorite goodies on roov.