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  • Our customer service team are extremely busy at the moment, if you have an enquiry we aim to get back to you as soon as possible. Apologies for the delay.

    Delivery & Payment

    Payment

    You can pay for your order using your credit/debit card or through PayPal. We accept Mastercard, Visa and American Express, you also have the option to pay via PayPal Express Checkout. 

    All orders are charged in Great British Pounds (GBP). Prices displayed in other currencies are approximate - you will be charged in GBP.

    Delivery

    Orders are delivered by Amazon Shipping, DPD or Royal Mail however we may choose to dispatch your order using DHL Tracked services if the order is of high value/quantity, the decision to upgrade to a tracked service is made at our discretion.

    We dispatch orders Monday to Friday until the cut of times stated below. 

    UK Delivery

    We provide the following services to the UK only:

    Delivery Type Shipping Charge  Cut-off Time Estimated Delivery Time in working days*
    Delivery Type: Super Saver Shipping Charge: £2.95 4:30pm 2 to 3 days
    Delivery Type: Next Day Tracked Shipping Charge: £3.95 4:30pm Next day*
    Delivery Type: Premium Next Day DPD - Pre 12 Shipping Charge: £5.953pmNext day**

    * If ordered before 4:30pm, Monday - Friday
    ** If ordered before 3pm, Monday - Friday

    If your order is late please contact us using the Contact Us form. For more information, please visit our Terms of Sale page.

    Please note that this address is not for correspondence or product returns. If you would like to contact us, please use the form on the contact page.

    Share The Love

    Get 1,000 Reward Points for you and your friend

    1.
    Share your unique code with a friend who has never shopped with roov before.
    2.
    When they make their first purchase they will insert your code in the refer a friend box at the checkout.
    3.
    When their purchase is complete, 1,000 Reward Points will be automatically added to both your accounts within 7 days.
    4.
    Use your points to get money off vouchers to spend on your favorite goodies on roov.